Criticisms of Software Agents (Lanier, Schneiderman)

1. Well-designed interfaces always better.



I may not want to do the task myself

2. Agents make the user dumb.

I may not need to learn about this task

3. Agents will never be smart.

don't need to be; get their smarts from users

4. Agents do not exist (yet)

agents are here to stay

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